I have been on the phone for the last 3 hours w/ Microsoft Zune support and haven't got anywhere. I have 2100 songs that I want to get from my Zune back on my PC and they can't figure it out. I was talking to a girl in an "undisclosed" location and she couldn't help me after a million different avenues of downloading and installing the Zune software. Finally after 2 hours they are transfering me to a "Tier 2" rep in the USA. He is the "highest" Tier and I have been on the phone with him and it hasn't helped either. I asked him if there was someone over him and he said it is the software developers. I would love to talk to them and tell them how crappy their software is.
My advice to the 3 people that read my blog is : DO NOT BUY A MICROSOFT ZUNE... BUY AN IPOD
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You should be able to just copy them back to your PC and then rename them from the mp3 tags. (at least, that's what I did when my iPod interface died a few months ago).
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