APPLE STORES SUCK

I came into the apple store w/ high hopes for a good experience. I waited in line for 1 hours to get the new 3G iphone. You would think that the line was only 6 people deep wouldn't take that long. I finally got my turn to buy my phone and the reps couldn't figure out how to get my iphone activated on my excisting ATT account. They took another 30 minutes and still no luck after calling the 800 number.

We finally determined that we could just create a brand new account w/ ATT and switch it over to my old cell number later. We left the store and I thought it would be easy to do that. We spent another hour on the phone w/ ATT only to have them determine that I couldn't switch that phone over to my old ATT account. They said that I had to go into an ATT local store to do that. So I went into an ATT store and there was nothing they could do to switch the iphone over to my old account and cancel the new one. So I had to go back to the Apple store and return the iphone only to try to retry to purchase it under my previous account and after 30 minutes... you guessed it no luck with activation.
So I had to go back to the ATT store and put a payment down on an iphone because they didn't have any in stock. I after having to deal w/ all that have to wait 2 weeks to get the phone. The service was terrible and the only reason I put up w/ it is because I have an excellent local ATT rep (Scott Bison) and I think the iphone is a great phone. The superior product has been met with very poor service from local Apple store. Why is Apple doing activations??