I was on the phone for 1.5 hours with Zune "Tier 2" support. They said that I have a "device issue" and that the Zune is out of the one year warranty. I think it is a software issue because I did a hard restore (erasing all pictures and music) of the whole device and it worked fine.
I asked my tech if they recieve a Zune to play with since they are only $200 and he said that Microsoft doesn't give them one. You would think microsoft would provide them one to play with and get to know. I bet they go home at the end of the day and jam to their ipod.
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